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Terms and Conditions

Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.

Prices and Payment

All prices are in Euros and include German VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by cash in advance and paypal. In future we aim to accept most major credit and debit cards.

Delivery

We deliver worldwide. We cannot guarantee delivery times but we aim to deliver within 2-3 working days within Germany and 8-10 for the rest of the world.

Delivery Costs

All goods are sent insured. The delivery costs for Germany are as follows:

No delivery costs within Germany for orders exceeding 75,00€.
up to 2 kg: 4,99€; 2-<10 kg: 6,99€, 10<20 kg: 11,99€, over 20 kg: 15,00€.
Please use the cost calculator for other countries.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within fourteen days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Guarantee

All our products are hand crafted. There may be some slight variations in each item from the ones pictured on our website due to each item being individually handmade.

Customer Service

Any complaints regarding the goods or services supplied should be made to:
Melanie Suggett. African Hands. Freseniusstrasse 53b, 65193 Wiesbaden, Germany
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 11am - 5.30pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

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Do you have any questions? Call us at +49.69.96374-744.E-Mail: info@african-hands.com

We are happy to help.Note: All prices include the legal VAT and do not include shipping costs.

Do you want to visit our showroom? Please call us to arrange a time.

Contract terms for distance selling can be found here
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